Social Media
Policy

For the purposes of this Policy, social media includes digital platforms and online communities through which individuals and organisations can publish, share and interact with content.

This may include platforms such as:

Official LIMA social media means accounts and channels authorised and operated by or on behalf of LIMA for the purpose of communicating information about our brand, collections, products, campaigns, events and services.

LIMA uses social media to bring our world closer to our customers and community — sharing the creativity, heritage and craftsmanship behind the brand while creating meaningful connections with those who discover, wear and support LIMA.

We use our official social-media channels to:

Above all, our social-media presence should reflect the same principles as the LIMA brand itself: considered, respectful, authentic and beautifully presented.

When communicating through our official social-media channels, LIMA aims to act responsibly, respectfully and in good faith.

We therefore endeavour to:

We want LIMA's social-media channels to be welcoming spaces in which customers and followers can engage with the brand and with one another.

We welcome thoughtful comments, questions, feedback and constructive discussion. However, interaction with our accounts must remain respectful.

LIMA reserves the right, where reasonably appropriate, to hide, restrict, report or remove content and to restrict or block accounts that publish material we consider inappropriate.

This may include content that:

Where appropriate, serious matters may also be reported to the relevant social-media platform or authorities.

While we endeavour to assist customers who contact us through social media, our social-media channels should not be regarded as our primary Customer Care service.

For questions concerning orders, payments, deliveries, returns, exchanges, bespoke services or personal account information, we may ask you to contact us privately through our designated Customer Care channels.

Please do not publicly post sensitive information such as your home address, telephone number, payment information, passwords or other confidential personal information on our social-media pages.

Comments and opinions posted by customers, followers, influencers, collaborators or other third parties on LIMA's social-media pages represent the views of the individuals who posted them and do not necessarily represent the views of LIMA.

LIMA is not responsible for statements made independently by third parties simply because they appear on, mention or link to one of our social-media channels.

Official announcements and important information concerning LIMA should be verified through our official or authorised LIMA social-media accounts.

We take reasonable care when publishing information through our official social-media channels.

However, social-media content may occasionally become outdated, particularly information concerning prices, availability, launch dates, promotions, delivery information or individual products.

Where there is a discrepancy, customers should refer to the current information displayed on the official LIMA website at the time of purchase.

If we become aware that material information published by us is incorrect, we may amend, clarify or remove it as appropriate.

LIMA may occasionally collaborate with influencers, models, photographers, stylists, designers, creators and other partners.

Where content contains advertising or forms part of a commercial relationship, we expect applicable disclosure requirements and advertising standards to be followed.

Unless expressly stated otherwise, opinions expressed by independent creators or collaborators remain their own.

Unless otherwise stated, content created and published by LIMA through our official social-media channels — including photography, campaign imagery, videos, graphics, illustrations, written content, logos, designs and other creative material — is owned by or licensed to LIMA and may be protected by copyright, trademark, design and other intellectual property rights.

LIMA content must not be copied, reproduced, altered, distributed or commercially exploited without the permission of LIMA or the relevant rights holder, except where permitted by law or by the functionality of the relevant social-media platform.

Sharing or reposting our public content using the platform's standard sharing functionality is generally welcomed, provided the content is not altered or presented in a misleading manner.

We love seeing how our customers make LIMA their own.

Customers may choose to tag LIMA, mention our official account or share photographs and videos featuring LIMA pieces. However, tagging or mentioning LIMA does not automatically transfer ownership of your content to us.

If we would like to reproduce customer-created content for wider promotional or commercial purposes, we may contact the creator to request the appropriate permission where required.

Where permission is granted, we may agree with the creator how and where that content may be used.

Any personal information collected through our social-media activities will be handled in accordance with applicable data protection requirements and our Privacy & Cookies Policy.

Customers should be aware that social-media platforms are operated by third parties and have their own privacy policies, terms and data-processing practices.

LIMA does not control the way independent social-media platforms process information.

Our social-media accounts may contain links to third-party websites, publications, creators or other external resources.

Links are provided for information or convenience and do not necessarily represent an endorsement by LIMA.

We are not responsible for the content, security, availability or privacy practices of independent third-party websites or platforms.

Social-media platforms are operated by independent third parties.

We cannot guarantee that a particular LIMA social-media account, post, feature or platform will always remain available.

LIMA may amend, suspend or discontinue its use of any social-media channel at any time.

The digital and social-media landscape continues to evolve.

We may therefore review and update this Social Media Policy periodically to reflect changes to our business, social-media platforms, applicable standards or legal requirements.

The latest version of this Policy will be made available through the LIMA website.

For questions regarding LIMA, our collections or this Social Media Policy, please contact us:

We are here to help and will respond to your enquiry as soon as we can.