Shipping & Delivery

Complimentary Delivery Over £100

We are delighted to offer complimentary Standard UK Mainland Delivery on orders over £100.

Our delivery times are estimates and are calculated in working days, excluding weekends and UK Bank Holidays.

LIMA, Wherever You Are

Rooted in heritage and created for the modern woman, LIMA is a brand without borders.

International delivery times may vary depending on your destination, customs clearance and local courier services. For particularly remote destinations, additional restrictions or charges may occasionally apply.

The Details Matter

Just as care goes into the creation of our collections, we believe care should extend to the way your order reaches you. Each LIMA order is checked and prepared before dispatch to ensure your pieces leave us beautifully presented.

Orders placed before 12 noon Monday–Thursday may begin processing on the same working day, subject to availability and order verification. Orders placed after 12 noon on Friday, during weekends or on UK Bank Holidays will normally begin processing from the next available working day.

During new collection launches, seasonal periods and particularly busy times, preparation may take a little longer. We appreciate your patience while we give your order the attention it deserves.

International Orders

International deliveries may be subject to customs duties, import taxes or local handling charges when entering the destination country. Unless specifically stated otherwise at checkout, these charges are not included in your LIMA purchase and are the responsibility of the recipient.

As customs requirements vary internationally, we recommend checking the applicable requirements within your country before ordering. Unfortunately, LIMA cannot control charges or delays imposed by customs authorities.

We know that many LIMA pieces are chosen for moments that matter — weddings, Eid celebrations, parties, family gatherings and special occasions. If you are purchasing for a particular date, we strongly recommend ordering well in advance.

Delivery estimates should always be treated as guidance, particularly during busy periods or where international customs clearance is required. For bespoke and made-to-measure pieces, additional creation and alteration time will apply.

During Eid, wedding season, Christmas, Black Friday, new collection launches and other peak periods, both LIMA and our delivery partners may experience increased demand. We recommend ordering early whenever your purchase is required for a particular celebration.

For Christmas orders, we recommend ordering at least two weeks before the final working day before Christmas wherever possible. Seasonal cut-off dates may also be announced on our website or official LIMA social-media channels.

Created Especially for You

A bespoke LIMA piece follows a different journey. Because these garments may be individually created, finished or altered around your measurements and preferences, our standard delivery times do not apply. An estimated timeframe will be discussed or provided as part of your bespoke or made-to-measure order.

If your garment is intended for a wedding, celebration or significant occasion, please tell us at the earliest opportunity so that the required date can be considered when discussing your order.

On the rare occasion that an item becomes unavailable after you have placed your order, we will contact you as soon as reasonably possible. Where appropriate, we may offer a suitable alternative. Alternatively, you may choose to receive a full refund for the unavailable item.

If no one is available to receive your LIMA delivery, the courier will follow the options available for your particular service. Depending on the courier, this may include a further delivery attempt, delivery to an authorised safe place or neighbour, collection from a local point or instructions to rearrange delivery.

Please ensure that your delivery address is complete and accurate when placing your order. Where tracking is available, we recommend following your parcel's journey through the tracking information provided.

At present, we are unable to deliver LIMA orders to PO Box or BFPO addresses. Please provide a complete residential or business address when placing your order.

Every LIMA order matters to us. If your UK order has not arrived within 10 working days, or your tracking information appears to have stopped updating for an unusual period, please contact our Customer Care team.

International orders may require additional time due to customs clearance and local delivery networks. If tracking shows that your parcel has been delivered but you cannot locate it, please contact us promptly so that we can assist with the appropriate courier enquiry.

Customer Care: hello@lima-official.co.uk

Please include your full name and order number so that we can investigate your delivery.

On rare occasions, delivery may be affected by circumstances outside LIMA's reasonable control, including severe weather, transport disruption, customs delays, industrial action or disruption within courier networks. Where we become aware of significant disruption affecting your order, we will endeavour to keep you informed.

From choosing your piece to receiving your order, we want your experience with LIMA to feel personal and considered. If you need assistance with delivery, international shipping, an upcoming occasion or an existing order, our Customer Care team will be pleased to help.

Customer Care: hello@lima-official.co.uk

When contacting us about an existing purchase, please include your order number so that we can assist you as efficiently as possible.